Returns & Exchange
If for any reason you are not completely satisfied with your purchase, please email us within 7 days of receiving your order at email@example.com with the reason for the return or exchange, and you will be issued a Return Authorization (RA) number.
All merchandise must be in its original condition, unworn and with all tags attached.
Refund will only be issued for full priced merchandise only. Sale items or items purchased with discount code more than 25% off may only be returned for store credit or exchange. We do not accept returns or exchanges on swimwear or underwear.
Item marked as 70% off or more are considered as final sale items, and are not eligible for refund, exchange or store credits. This merchandise is NOT returnable under any condition. If a final sale item is sent back without authorization, the item(s) will be returned at the cost of the recipient.
Customers are responsible for any return shipping charges, but items purchased online may be returned or exchanged in the boutiques if accompanied by the original packing receipt.
Upon receipt of properly returned merchandise customers will receive a refund to the original purchaser's credit card or online credit. Refunds will be processed in the original form of payment within 7-10 business days. You will be notified via email to the address associated with your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from EQUATION.
Purchases made with promotional codes, coupons or gift certificates are eligible for exchange or online credit only. No refunds will be issued.
We reserve the right to deny credit if the condition of the returned merchandise does not meet our return policy and standards.
RETURN AND EXCHANGE PROCESS
- Before sending out your return / exchange package, please contact us by email: firstname.lastname@example.org
- We will issue you a Return Authorization number (RA#) via email. Please enter this number on the outside of your package. WE WILL NOT ACCEPT PACKAGES WITHOUT AN RA#.
- The RA number must be included on your original packing receipt, and all return merchandise must be received by EQUATION within 10 days of issuing an RA number.
- Exchanges/Refunds are processed within 7-10 business days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed.
- We will not be able to process your exchange without having your original order sent back to us.
- Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. In such a case, we will send you a return label via email at our cost.
- It is our recommendation that items being returned/exchanged are shipped and insured via UPS, FedEx or USPS. EQUATION will not be held responsible for unpredictable damages or losses.
- After you have received your RA# and your package is clearly labeled with the number, send you package to the following address:
Attn: Return Department
5045 France Ave S
Minneapolis, MN 55410
Only at the time of purchase will EQUATION match another online retailer's advertised prices. Please call 952.567.7399 or email email@example.com to make your request. The specifications are as follows:
- Price match must be on merchandise of identical style, size and color.
- The retailer's price/promotions must be visible on their site for verification.
- The retailer's website must be an authorized distributor of the designer.
- The retailer's prices must be published in U.S. dollars.
- EQUATION will not match prices for websites that operate as an auction, discounter or liquidator.
- Price matching cannot be combined with any EQUATION promotion or coupon code.